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FAQ
What is 'One Set' of Wrapping paper?
- A set of wrapping paper is three individual sheets of premium-weight 70# paper. Each individual sheet is 19.75" x 28.75". Each set of wrapping paper (3 individual sheets) provides you with 11.83 Square feet of gift wrap.
How big of a box can I wrap?
- The largest box we have been able to neatly wrap is 13" x 9" x 5". If you're trying to do quick math that is the equivalent to a Nike size 9 shoebox. For those of you that are still trying to do the math, it's 585 cubic inches.
Do you accept returns?
- Due to the growing size of our catalog we print your order on-demand. This means that each order is printed specifically for you. This means that we are unable to accept returns.
What about cancelations?
- We are able to cancel your order as long as the printing process has not started. Our order cutoff is 2:00PM Mountain Time. Here are two examples:
- If you place an order on Monday at 1 PM, you have until 2:00PM on Monday to cancel. If you request a cancelation after 2:00 PM we will not be able to issue a refund.
- If an order is placed Monday at 2:01 PM you have until 2:00 PM on TUESDAY to cancel.
My order arrived damaged, now what?
- Please send your order number and photos of the damage to Contact@violgrace.shop and we will work with you to find a solution.
Where do you ship from?
- All of our orders ship from Utah, USA.